Refund Policy — Cockroach AI

🚫 No Refund Policy

All purchases made on Cockroach AI are final and non-refundable. By completing a purchase, you acknowledge and agree to this policy.

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No Refunds

We do not offer refunds for any plan — daily, monthly, quarterly, or yearly — once payment is processed.

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No Partial Refunds

Unused days in a subscription period are not refundable or transferable to another plan or account.

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No Chargebacks

Initiating a chargeback or payment dispute without contacting us first will result in permanent account ban.

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Exception: Technical Failure

If a payment is charged but your plan is not activated due to a verified technical error on our side, we will resolve it within 48 hours.

Why No Refunds?

Cockroach AI is a digital software product. Once access is granted, the service has been delivered. Unlike physical goods, digital access cannot be "returned." Our pricing is intentionally kept very low (starting at ₹100/day) so you can try with minimal financial risk before committing to a longer plan.

We strongly recommend starting with the Daily plan (₹100) to evaluate the product before purchasing a monthly or longer plan.

Circumstances Where We Will NOT Issue Refunds

You forgot to cancel before a plan expired and renewed (plans do not auto-renew — manual purchase only).
You did not use the service during the subscription period.
You changed your mind after purchase.
You found a competitor with a lower price.
Technical issues caused by your own device, network, or environment.
Your account was banned or terminated due to a violation of our Terms of Service.
Interview outcome did not meet your expectations.

Payment Failures

If your payment fails but your bank account is debited, the amount will typically be refunded by your bank or PhonePe within 5–7 business days. This is outside our control and governed by PhonePe's and your bank's policies.

If you believe a failed payment was incorrectly processed, contact us at help@cockroach-ai.com with your payment ID and we will investigate.

Plan Activation Issues

If you paid successfully but your plan was not activated in the app within 15 minutes, please:

Restart the Cockroach AI app.
Check that you are logged in with the same account used during purchase.
If the issue persists, email help@cockroach-ai.com with your payment receipt.

We will resolve verified activation failures within 48 hours by extending your plan accordingly.

Contact Us

For any billing or payment-related issues:

📧 Email: help@cockroach-ai.com
⏱️ Response time: within 24–48 hours
Please include your registered email, payment ID (from PhonePe receipt), and a description of the issue.